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Once your order is shipped, you will receive a tracking number via email and SMS. You can use this tracking number on our website's "Track Order" page or the courier's website to monitor your package's delivery status in real-time.

All prescription orders are reviewed by our licensed pharmacists to ensure accuracy, appropriateness, and safety. We verify the prescription details, check for potential drug interactions, and confirm the dosage instructions. This process typically takes 1-2 hours during business hours.

Yes, we offer emergency delivery services for critical medications in select areas. This service is available 24/7 for eligible prescriptions. Please call our emergency hotline at +1 (234) 567-8911 to check availability in your area and arrange emergency delivery.

You can initiate a return within 7 days of receiving your order for unopened and unused products. Prescription medications cannot be returned for safety reasons. To start a return, please contact our customer service team with your order number and reason for return. We will provide a return authorization and instructions.

We offer both free and paid consultation options. Basic consultations for minor health concerns are free of charge. For specialized consultations, detailed medical advice, or prescription renewals, a nominal fee may apply. You can check the specific consultation fees on our doctor consultation page.